Shipping policy

Shipping Policy

At Trevino Designs LLC, we are committed to providing a smooth and efficient shipping experience for our valued customers. Please take a moment to review our shipping policy to understand how we handle the delivery of your personalized products.

Order Processing Time

  • All our items are made to order with meticulous attention to detail. Therefore, please allow us [Time Listed on Ordering Above] from the date of your order for our team to craft and prepare your items for shipment.

Shipping Methods and Tracking

  • Shipping time is determined by the carrier you select during the checkout process, either USPS or UPS. Upon shipping, a tracking link will be sent to you, allowing you to monitor the progress of your package.

Shipping Costs

  • The cost of shipping is determined by several factors, including the weight and dimensions of your order, the shipping method you select, and your shipping destination. Shipping costs will be calculated and displayed during the checkout process for your convenience.

Local Pick-Up

  • For our valued customers in SAN ANTONIO, TX, we offer a convenient local pick-up option. Please reach out to us for more information on this option, including details about the pick-up location and the timeframe for order turnaround.

International Shipping

  • Trevino Designs LLC is pleased to offer international shipping options. However, please be aware that international shipments may be subject to customs clearance procedures, which can cause delays. Any customs duties, taxes, or fees imposed by your country's customs authorities are the responsibility of the recipient.

Address Accuracy

  • To ensure accurate and timely delivery, please provide us with a complete and accurate shipping address during the checkout process. Trevino Designs LLC will not be responsible for any delays or delivery issues resulting from incomplete or incorrect address information provided by the customer.

Delivery Confirmation

  • We consider an order as "delivered" when the tracking information indicates that the package has been successfully delivered to the address provided. If you believe there is an issue with the delivery of your order, please refer to our "Damages and Issues" policy for further assistance.

Contact Us

If you have any questions or concerns about our shipping policy or the delivery of your order, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with Trevino Designs LLC is positive and enjoyable.

Thank you for choosing Trevino Designs LLC for your personalized creations.