Refund policy

No Refunds

At Trevino Designs LLC, we take pride in crafting each item with care and precision, and all our products are made to order to meet your unique preferences. As a result, we regret to inform you that we do not offer refunds. We appreciate your understanding that our commitment to creating customized items means that we cannot accept returns.

Damages and Issues

We are dedicated to ensuring your complete satisfaction with your order. While we strive to maintain the highest quality standards, we understand that unforeseen issues can occur. Therefore, we have established the following guidelines for addressing damages and issues:

Inspect Your Order

Upon receiving your order, we kindly ask that you inspect it promptly. Thoroughly examine each item to ensure it meets your expectations and has arrived in excellent condition.

Defective or Damaged Items

If, upon inspection, you discover that an item is defective or damaged, please contact us immediately, within three (3) days from the date indicated as received. We are committed to addressing such issues promptly and making things right for you.

Receiving the Wrong Item

In the unlikely event that you receive the wrong item, please reach out to us promptly. We will thoroughly evaluate the situation and take appropriate steps to rectify the error.

Contact Us

To report any damages, issues, or discrepancies with your order, please contact our customer support team as soon as possible. You can reach us through our designated communication channels, and our dedicated team will assist you in resolving the matter.

Your satisfaction is paramount to us, and we are here to ensure your experience with Trevino Designs LLC is positive and enjoyable. We appreciate your trust in our products and look forward to addressing any concerns you may have.